Delivery

All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents. All delivery addresses will copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge the carrier's additional supplement.

We shall do our best to ship goods so that they arrive on a weekday of your choice. All deliveries are by 'economy'. If a guaranteed delivery is required this can be quoted before despatch. If a guaranteed delivery deadline is not met, only the difference paid between economy and guaranteed can be refunded. Neither we or our carriers can accept responsibility for late deliveries. If delivery day/time is critical, we are happy to pack the goods for CUSTOMER'S carrier to uplift. While we try to deliver all goods ordered in accordance with our pledge, we can take no responsibility for any consequence of late delivery however caused.

Products that are currently in stock are normally dispatched within 24 - 48 hours of your cleared payment. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 14 days. 

Damage In transit

It will be your responsibility to inform us immediately of any damage to delivered goods. Details MUST be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect your claim against the carrier.

Shortage

It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

Incorrect Goods

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufacturer's packaging or use the items. It is your responsibility to notify us.

Non deliveries

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales. Except when extenuating circumstances have prevented the notification within the stated timescale.